Refund policy.

At Limitless Agency, we are committed to providing our clients with high-quality digital marketing services. However, we understand that sometimes results may not meet your expectations or specific needs. Our refund policy is designed to handle these situations in a fair and transparent manner.

1. General Refund Conditions

We offer refunds under the following conditions:

Service Cancellation: Clients may cancel a service that has not yet started within 14 days of signing the service contract. A full refund will be granted, minus administrative fees or expenses already incurred by Limitless Agency in preparation for the service.
Service Dissatisfaction: If you are not satisfied with the services received and notify Limitless Agency within 30 days of service delivery, we will make every effort to rectify the situation. If we are unable to resolve the issue, a partial or full refund may be considered depending on the specific circumstances.

2. Non-Refundable Services

Certain types of services cannot be refunded, including but not limited to:

Customized services that have been fully executed and delivered.
Third-party fees that have already been paid or incurred.
Services that have begun with the prior consent of the client before the end of the 14-day cancellation period.

3. Refund Request Process

To request a refund, please follow these steps:

Contact our customer support team at hello@agence-limitless.com with your order number, details of the purchased service, and a detailed description of your reason for requesting a refund.
Our team will review your request and may ask for additional information or evidence of the dissatisfaction or issue encountered.
We will inform you of the decision regarding your refund request within 14 business days of receiving your complete request.

4. Late or Missing Refunds

If you have not yet received your refund after being notified of its approval, please first check your bank account again, then contact your credit card company, as there may be a delay before your refund is officially posted. If you have done all this and still have not received your refund, please contact us at hello@agence-limitless.com.

5. Changes to the Refund Policy

Limitless Agency reserves the right to modify this refund policy at any time. Changes will take effect immediately upon being published on our website.

Contact

For any questions regarding this refund policy, please contact us by email at hello@agence-limitless.com.